Privacy Statement
Which data we process, and why.
Privacy Policy Schreuder E-Commerce BV
http://www.tuinbouwproducten.com
About our privacy policy
Schreuder E-Commerce BV cares a great deal about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services it provides from Schreuder E-Commerce BV. The effective date of these terms is 25/05/2018; the publication of a new version renders all previous versions invalid. This privacy policy describes which data about you we collect, what this data is used for and with whom and under which conditions this data may be shared with third parties, if applicable. We also explain how we store your data and how we protect your data against misuse, and what rights you have with
regard to the personal data you have provided to us.
If you have any questions about our privacy policy, please contact our privacy officer; you will find the contact details at the end of our privacy policy.
About the data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who has access to the data.
Webshop software
FEDON
Our webshop was developed using software from FEDON. Personal data you provide to us for our services is shared with this party. FEDON has access to your data in order to provide us with (technical) support; they will never use your data for any other purpose. Under the agreement we have concluded with them, FEDON is required to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. FEDON does not use cookies to collect technical information regarding your use of the software, so no personal data is collected and/or stored by means of cookies.
Web hosting
FEDON
We use web hosting and e-mail services from FEDON. FEDON processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. FEDON has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. FEDON is bound to confidentiality under the agreement.
Microsoft Office 365
We use the services of Microsoft Office 365 for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Microsoft Office 365 does not have access to our mailbox, and we treat all our e-mail correspondence confidentially.
Support via chat
Smartsupp chat
We use chat services from Smartsupp chat. Smartsupp chat processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Smartsupp chat has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. Smartsupp chat is bound to confidentiality under the agreement.
Payment processors
Rabo Omnikassa
We use the Rabo Omnikassa platform to handle (part of) the payments in our webshop. Rabo Omnikassa processes your name, address and place of residence details and your payment details such as your bank account or credit card number. Rabo Omnikassa has taken appropriate technical and organisational measures to protect your personal data. Rabo Omnikassa reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. In the case of a request for deferred payment
(credit facility), Rabo Omnikassa shares personal data and information regarding your financial position with credit assessors.
All of the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of Rabo Omnikassa's services for which they engage third parties. Rabo Omnikassa does not retain your data longer than permitted by the applicable statutory periods.
Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and e-mail address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to ask for clarification on your review. If we invite you to leave a review, we share your name and e-mail address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has
taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing its services, for which we have given WebwinkelKeur permission. All of the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.
Shipping and logistics
PostNL
When you place an order with us, it is our task to have your parcel delivered to you. We use the services of PostNL to carry out deliveries. For this, it is necessary for us to share your name, address and place of residence details with PostNL. PostNL only uses this data for the purpose of fulfilling the agreement. If PostNL engages subcontractors, PostNL also makes your data available to these parties.
GLS
When you place an order with us, it is our task to have your parcel delivered to you. We use the services of GLS to carry out deliveries. For this, it is necessary for us to share your name, address and place of residence details with GLS. GLS only uses this data for the purpose of fulfilling the agreement. If GLS engages subcontractors, GLS also makes your data available to these parties.
Invoicing and bookkeeping
Unit4
We use the services of Unit4 to keep our administration and bookkeeping. We share your name, address and place of residence details and details regarding your order. This data is used to administer sales invoices. We use the services of Unit4 to keep our administration and bookkeeping. We share your name, address and place of residence details and details regarding your order. This data is used to administer sales invoices. Your personal data is transmitted and stored securely. Unit4 is bound to confidentiality and will treat your data confidentially. Unit4 does not use your personal data for purposes other than those described above.
External sales channels
Marktplaats.nl
We sell (part of) our products via the Marktplaats.nl platform. If you place an order via this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.
Purpose of the data processing
General purpose of the processing
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will explicitly ask your permission for this. Your data is not shared with third parties, other than to comply with bookkeeping and other administrative obligations. All these third parties are bound to confidentiality on the basis of the agreement between them and us or an oath or statutory obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser and operating system) is not personal data.
Cooperation with tax and criminal investigations
In applicable cases, Schreuder E-Commerce BV may be required by law to share your data in connection with tax or criminal investigations conducted by the government. In such a case, we are obliged to share your data, but we will oppose this within the possibilities offered to us by law.
Retention periods
We retain your data for as long as you are a customer of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. On the basis of applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable period runs. Employees, however, no longer have access to your customer profile and documents that we have produced in connection with your assignment.
Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. Below we explain which rights these are and how you can exercise them.
In principle, to prevent misuse, we only send copies of your data to your e-mail address already known to us. If you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of handled requests; in the case of a request to be forgotten, we keep anonymised records. You will receive all copies of data in the machine-readable data format that we use within our systems.
You always have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you suspect that we use your personal data incorrectly.
Right of access
You always have the right to view the data that we process (or have processed) and that relates to you or is traceable to you. You can submit such a request to our privacy officer. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data together with an overview of the processors holding this data, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we process (or have processed) and that relates to you or is traceable to you, amended. You can submit such a request to our privacy officer. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a confirmation that the data has been amended.
Right to restriction of processing
You always have the right to have the data that we process (or have processed) and that relates to you or is traceable to you, restricted. You can submit such a request to our privacy officer. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a confirmation that the data will no longer be processed until you lift the restriction.
Right to data portability
You always have the right to have the data that we process (or have processed) and that relates to you or is traceable to you, transferred by another party. You can submit such a request to our privacy officer. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies of all data about you that we have processed, or that has been processed on our behalf by other processors or third parties. In all likelihood, in such a case we will no longer be able to continue providing our services, because the secure linking of data files can then no longer be guaranteed.
Right to object and other rights
In applicable cases, you have the right to object to the processing of your personal data by or on behalf of Schreuder E-Commerce BV. If you object, we will immediately suspend the data processing pending the handling of your objection. If your objection is found to be justified, we will make copies of the data that we process (or have processed) available to you, and will then permanently cease the processing.
In addition, you have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy officer.
Cookies
Google Analytics
Our website places cookies from the American company Google, as part of the “Analytics” service. We use this service to keep track of and obtain reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services. These are functional cookies and therefore no prior consent is required for them. Furthermore, we have set up or agreed the following with Google Analytics:
- We use Google Analytics cookies;
- We have concluded a data processing agreement with Google;
- We have masked the last octet of the IP address;
- We have switched off 'data sharing';
- We do not use any other Google services in combination with the Google Analytics cookies.
Third-party cookies
If software solutions from third parties use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right at all times to change our privacy policy. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process data already collected about you, we will notify you of this by e-mail.
Contact details
Schreuder E-Commerce BV
Sterrenlaan 7
2743 LW Waddinxveen
The Netherlands
T +31 (0)182-756629
E info@schreuder-e-commerce.com
Contact person for privacy matters
Maarten Schreuder